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Item Details
Title: SERVICE AUTOMATION: ROBOTS AND THE FUTURE OF WORK
Volume: 2016
By: Leslie P. Willcocks, Mary Lacity
Format: Hardback

List price: £20.00
Our price: £18.00
Discount:
10% off
You save: £2.00
ISBN 10: 0956414567
ISBN 13: 9780956414564
Availability: Usually dispatched within 3-5 days.
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Stock: Currently 2 available
Publisher: SB PUBLISHING
Pub. date: 12 February, 2016
Pages: 304
Description: This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
Synopsis: The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
Publication: UK
Imprint: Steve Brookes Publishing
Returns: Returnable
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