SERVICE BUSINESS DEVELOPMENT by Thomas Fischer, Heiko Gebauer, Elgar Fleisch ( 9781107652071 )

Item Details

Title:

SERVICE BUSINESS DEVELOPMENT
STRATEGIES FOR VALUE CREATION IN MANUFACTURING FIRMS

By:

Thomas Fischer, Heiko Gebauer, Elgar Fleisch

Format:

Paperback

List price:

£38.99

Our price:

£35.09

Discount:

10% off

You save:

£3.90

ISBN 10:

1107652073

ISBN 13:

9781107652071

Availability:

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Publisher:

CAMBRIDGE UNIVERSITY PRESS

Pub. date:

22 November, 2013

Pages:

320

Description:

A thorough overview of the strategies available for value creation through service business development.

Synopsis:

How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business? Over the last decade, the business environment of capital goods manufacturers has changed dramatically. Few capital goods manufacturers are able to outrun the competition with pure product-related technologies and innovation alone. For this reason they have added services to products as a way of responding to eroding margins and the loss of strategic differentiation through product innovation and technological superiority. Based on over twelve years of research, this book provides academics and business professionals with a thorough overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets.

Illustrations:

61 b/w illus. 41 tables

Publication:

Imprint:

Cambridge University Press

Returns:

Returnable

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