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Item Details
Title: IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT
AN INTEGRATED MEASUREMENT AND MANAGEMENT SYSTEM
By: Matthew D. Johnson, Anders Gustafsson
Format: Electronic book text

List price: £14.39


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 0470333154
ISBN 13: 9780470333150
Publisher: JOHN WILEY & SONS INC
Pub. date: 10 December, 2007
Series: J-B-UMBS Series 10
Pages: 240
Publication: US
Imprint: Jossey-Bass Inc.,U.S.
Returns: Non-returnable
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