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Item Details
Title:
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INVOLVING CUSTOMERS IN NEW SERVICE DEVELOPMENT
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By: |
Bo Edvardsson (Editor), Peter Magnusson (Editor), Per Kristensson (Editor) |
Format: |
Hardback |
List price:
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£116.00 |
Our price: |
£104.40 |
Discount: |
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You save:
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£11.60 |
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ISBN 10: |
1860946690 |
ISBN 13: |
9781860946691 |
Availability: |
Reprinting. This item may be subject to delays or cancellation.
Delivery
rates
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Stock: |
Currently 0 available |
Publisher: |
IMPERIAL COLLEGE PRESS |
Pub. date: |
13 October, 2006 |
Series: |
Series on Technology Management 11 |
Pages: |
332 |
Description: |
Deals with how companies can involve customers in order to learn the field of service-based business development. This book presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services. |
Synopsis: |
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process. |
Publication: |
UK |
Imprint: |
Imperial College Press |
Returns: |
Returnable |
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Inspire kids with the glittering story of pop superstar Taylor Swift! This talented singer-songwriter started as a little country girl with a big dream to become a star.
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