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Item Details
Title: BUSINESS PROCESS OUTSOURCING
THE COMPETITIVE ADVANTAGE
By: Rick L. Click, Thomas N. Duening
Format: Hardback

List price: £70.00
Our price: £63.00
Discount:
10% off
You save: £7.00
ISBN 10: 0471655775
ISBN 13: 9780471655770
Availability: Usually dispatched within 1-3 weeks.
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Stock: Currently 0 available
Publisher: JOHN WILEY AND SONS LTD
Pub. date: 4 October, 2004
Pages: 242
Description: This book provides a step--by--step approach to understanding the application of Business Process Outsourcing (BPO), assessing the BPO opportunity in the firm, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative.
Synopsis: Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution.
Illustrations: Illustrations
Publication: US
Imprint: John Wiley & Sons Inc
Returns: Returnable
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