SUCCESSFUL CUSTOMER CARE IN A WEEK: TEACH YOURSELF by John H. Wellemin ( 9781444159875 )

Item Details

Title:

SUCCESSFUL CUSTOMER CARE IN A WEEK: TEACH YOURSELF

By:

John H. Wellemin

Format:

Digital

List price:

£7.00

Our price:

£6.13

Discount:

12.5% off

You save:

£0.87

ISBN 10:

1444159879

ISBN 13:

9781444159875

Availability:

Usually dispatched within 1-3 weeks.

Delivery rates

Stock:

Currently 0 available

Publisher:

HEADLINE PUBLISHING GROUP (DIGITAL)

Pub. date:

13 July, 2012

Series:

Teach Yourself

Pages:

128

Synopsis:

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Publication:

Imprint:

Teach Yourself Books

Returns:

Non-returnable

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