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Item Details
Title: MAXIMIZING CALLCENTER PERFORMANCE
136 INNOVATIVE IDEAS FOR INCREASING PRODUCTIVITY AND CUSTOMER SATISFACTION
By: Madeline Bodin
Format: Paperback

List price: £27.99
Our price: £25.19
Discount:
10% off
You save: £2.80
ISBN 10: 1578200261
ISBN 13: 9781578200269
Availability: Usually dispatched within 1-3 weeks.
 Delivery rates
Stock: Currently 0 available
Publisher: MCGRAW-HILL EDUCATION - EUROPE
Pub. date: 1 January, 1999
Pages: 137
Description: This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.
Synopsis: Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
Illustrations: 1, black & white illustrations
Publication: US
Imprint: McGraw-Hill Inc.,US
Returns: Returnable
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