THE CALL CENTRE DICTIONARY by Madeline Bodin, Keith Dawson ( 9781578200955 )

Item Details

Title:

THE CALL CENTRE DICTIONARY
THE COMPLETE GUIDE TO CALL CENTRE AND CUSTOMER SUPPORT TECHNOLOGY SOLUTIONS

By:

Madeline Bodin, Keith Dawson

Format:

Paperback

List price:

£34.99

Our price:

£31.49

Discount:

10% off

You save:

£3.50

ISBN 10:

1578200954

ISBN 13:

9781578200955

Availability:

Usually dispatched within 1-3 weeks.

Delivery rates

Stock:

Currently 0 available

Publisher:

TAYLOR & FRANCIS LTD

Pub. date:

3 January, 2002

Edition:

3rd Revised edition

Pages:

227

Description:

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

Synopsis:

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Illustrations:

black & white illustrations

Publication:

Imprint:

CMP Books

Returns:

Returnable

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