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Item Details
| Title:
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WHAT CUSTOMERS WANT FROM HR
THE VIEWS OF LINE MANAGERS, SENIOR MANAGERS AND EMPLOYEES ON HR SERVICES AND THE HR FUNCTION |
| By: |
Wendy Hirsh, Alison Carter, Jonny Gifford |
| Format: |
Paperback |
| List price:
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£40.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1851843965 |
| ISBN 13: |
9781851843961 |
| Publisher: |
INSTITUTE FOR EMPLOYMENT STUDIES |
| Pub. date: |
29 September, 2008 |
| Series: |
IES Report v. 453 |
| Pages: |
144 |
| Synopsis: |
Do the internal customers of HR - line managers, senior managers and employees - see the role of HR in the same way as the function sees itself? Have the changes in HR functions led to the kinds of services and support which managers and employees feel they need? Do they see the HR function as effective, or at least as getting more effective? Drawing on findings from interviews, focus groups and surveys, this study finds that customers want responsive, pro-active, professional HR support. |
| Illustrations: |
Illustrations |
| Publication: |
UK |
| Imprint: |
Institute for Employment Studies |
| Returns: |
Returnable |
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