pickabook books with huge discounts for everyone
pickabook books with huge discounts for everyone
Visit our new collection website www.collectionsforschool.co.uk
     
Email: Subscribe to news & offers:
Need assistance? Log In/Register
CATEGORY BROWSE
Arts

Agriculture

Biography

Business

Children's

Computing

Earth Sciences

Economics

Educational

Engineering

English Language Teaching (ELT)

Environment

Family

Fiction

Finance

Geography

Home

Humanities

Industry

Information

Information Technology

Interdisciplinary Subjects

Language

Law

Leisure Interests

Literature

Mathematics

Medicine

Planning

Practical Interests

Reference

Science

Social Sciences

Sport

Technology

Travel

Veterinary Science


ABOUT US
About Us
Contact Us
Terms & Conditions

Item Details
Title: EFFECTIVE COMPLAINT MANAGEMENT
THE BUSINESS CASE FOR CUSTOMER SATISFACTION
By: Bernd Stauss
Format: Hardback

List price: £79.99
Our price: £69.99
Discount:
12.5% off
You save: £10.00
ISBN 10: 3319987046
ISBN 13: 9783319987040
Availability: Usually dispatched within 3-5 days.
 Delivery rates
Stock: Currently 4 available
Publisher: SPRINGER INTERNATIONAL PUBLISHING AG
Pub. date: 16 December, 2018
Edition: 2nd ed. 2019
Series: Management for Professionals
Pages: 400
Language: English
Description: Further, it discusses the relevant `backstage'' tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Illustrations: 100 Illustrations, black and white; 400 p. 100 illus.
Returns: Returnable
Some other items by this author:
AKTUELLE FORSCHUNGSFRAGEN IM DIENSTLEISTUNGSMARKETING (PB)
BESCHWERDEMANAGEMENT EXCELLENCE
COMPLAINT MANAGEMENT (HB)
DAS ETHISCHE GEHIRN (PB)
DAS PERFEKTE GESCHENK
DIENSTLEISTUNGEN IM INTERNET UND IHRE QUALITAT AUS KUNDENSICHT (PB)
DIENSTLEISTUNGSCONTROLLING (HB)
DIENSTLEISTUNGSINNOVATIONEN
DIENSTLEISTUNGSMANAGEMENT JAHRBUCH 2000 (PB)
DIENSTLEISTUNGSMANAGEMENT JAHRBUCH 2001
DIENSTLEISTUNGSMARKEN (HB)
DIENSTLEISTUNGSNETZWERKE
DIENSTLEISTUNGSQUALITAT (PB)
ELECTRONIC SERVICES
EMOTIONSPSYCHOLOGIE IM KRANKENHAUS (HB)
INTERNATIONALISIERUNG VON DIENSTLEISTUNGEN
KRAUTROCK ERUPTION
KUNDENINTEGRATION (HB)
OPTIMALE GESTALTUNG VON AUSWAHLMENUES UND DEREN VERWENDUNG IM VARIANTENMANAGEMENT
PROSOZIALES DIENSTLEISTERVERHALTEN IM KUNDENKONTAKT (PB)
PSYCHOLOGY OF GIFT-GIVING
QUALITATSMANAGEMENT UND ZERTIFIZIERUNG (PB)
SERVICE QUALITY AND MANAGEMENT (PB)
SERVICEORIENTIERUNG IM UNTERNEHMEN (HB)
SERVICES SCIENCE (HB)
SERVICES SCIENCE (PB)
WERTSCHOPFUNGSPROZESSE BEI DIENSTLEISTUNGEN (PB)



Information provided by www.pickabook.co.uk
SHOPPING BASKET
  
Your basket is empty
  Total Items: 0
 

NEW
Illustrated Encyclopedia of Science
By: CLAUDIA MARTIN
add to basket

Fiction
Impossible Creatures
By: KATHERINE RUNDELL
add to basket

Fiction
Not for the Faint of Heart
By: LEX CROUCHER
add to basket

Fiction
Secret of Golden Island
By: NATASHA FARRANT
add to basket

Early Learning
Dictionary Story
By: SAM WINSTON
add to basket

Early Learning
Little Worried Caterpillar (PB)
By: CHRISTINE PYM
Little Green knows she''s about to make a big change - transformingfrom a caterpillar into a beautiful butterfly. Everyone is VERYexcited! But Little Green is VERY worried. What if being a butterflyisn''t as brilliant as everyone says?Join Little Green as she finds her own path ... with just a littlehelp from her friends.
add to basket

Early Learning
Nutty Numbers
By: DR. SEUSS
add to basket

Picture Book
All the Things We Carry PB
By: HELEN DOCHERTY
What can you carry?A pebble? A teddy? A bright red balloon? A painting you''ve made?A hope or a dream?This gorgeous, reassuring picture book celebrates all the preciousthings we can carry, from toys and treasures to love and hope. With comforting rhymes and fabulous illustrations, this is a warmhug of a picture book.
add to basket

Picture Book
Animal Swim School
By: KATE PERIDOT
add to basket