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Item Details
Title: BESCHWERDEMANAGEMENT EXCELLENCE
By: Bernd Stauss, Andreas Scholer
Format: Paperback / softback

List price: £279.99


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 3409123830
ISBN 13: 9783409123839
Publisher: GABLER VERLAG
Pub. date: 30 January, 2003
Pages: 324
Language: German & German
Illustrations: black & white illustrations, bibliography
Publication: US
Imprint: Gabler Verlag
Returns: Returnable
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COMPLAINT MANAGEMENT (HB)
DAS PERFEKTE GESCHENK
DIENSTLEISTUNGEN IM INTERNET UND IHRE QUALITAT AUS KUNDENSICHT (PB)
DIENSTLEISTUNGSCONTROLLING (HB)
DIENSTLEISTUNGSINNOVATIONEN
DIENSTLEISTUNGSMANAGEMENT JAHRBUCH 2000 (PB)
DIENSTLEISTUNGSMANAGEMENT JAHRBUCH 2001
DIENSTLEISTUNGSMARKEN (HB)
DIENSTLEISTUNGSNETZWERKE
DIENSTLEISTUNGSQUALITAT (PB)
EFFECTIVE COMPLAINT MANAGEMENT (HB)
ELECTRONIC SERVICES
INTERNATIONALISIERUNG VON DIENSTLEISTUNGEN
KUNDENINTEGRATION (HB)
OPTIMALE GESTALTUNG VON AUSWAHLMENUES UND DEREN VERWENDUNG IM VARIANTENMANAGEMENT
PROSOZIALES DIENSTLEISTERVERHALTEN IM KUNDENKONTAKT (PB)
PSYCHOLOGY OF GIFT-GIVING
QUALITATSMANAGEMENT UND ZERTIFIZIERUNG (PB)
SERVICE QUALITY AND MANAGEMENT (PB)
SERVICEORIENTIERUNG IM UNTERNEHMEN (HB)
SERVICES SCIENCE (HB)
SERVICES SCIENCE (PB)
WERTSCHOPFUNGSPROZESSE BEI DIENSTLEISTUNGEN (PB)

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