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Item Details
Title: QUALITATSMANAGEMENT UND ZERTIFIZIERUNG
By: Bernd Stauss (Editor)
Format: Paperback

List price: £44.99


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 340913820X
ISBN 13: 9783409138208
Publisher: GABLER
Pub. date: 1 June, 1994
Pages: 427
Language: German & German
Description: dar, wie eine Orientierung an den Kriteri en dieser Qualitiitsauszeichnungen die konsequente Ausrichtung eines Unternehmens an den Kundenanforderungen auf der Basis des Total Quality Managements ermoglicht."
Synopsis: dar, wie eine Orientierung an den Kriteri en dieser Qualitiitsauszeichnungen die konsequente Ausrichtung eines Unternehmens an den Kundenanforderungen auf der Basis des Total Quality Managements ermoglicht."
Illustrations: black & white illustrations, bibliography
Publication: Germany
Imprint: Gabler
Returns: Returnable
Some other items by this author:
AKTUELLE FORSCHUNGSFRAGEN IM DIENSTLEISTUNGSMARKETING (PB)
BESCHWERDEMANAGEMENT EXCELLENCE
COMPLAINT MANAGEMENT (HB)
DAS PERFEKTE GESCHENK
DIENSTLEISTUNGEN IM INTERNET UND IHRE QUALITAT AUS KUNDENSICHT (PB)
DIENSTLEISTUNGSCONTROLLING (HB)
DIENSTLEISTUNGSINNOVATIONEN
DIENSTLEISTUNGSMANAGEMENT JAHRBUCH 2000 (PB)
DIENSTLEISTUNGSMANAGEMENT JAHRBUCH 2001
DIENSTLEISTUNGSMARKEN (HB)
DIENSTLEISTUNGSNETZWERKE
DIENSTLEISTUNGSQUALITAT (PB)
EFFECTIVE COMPLAINT MANAGEMENT (HB)
ELECTRONIC SERVICES
INTERNATIONALISIERUNG VON DIENSTLEISTUNGEN
KUNDENINTEGRATION (HB)
OPTIMALE GESTALTUNG VON AUSWAHLMENUES UND DEREN VERWENDUNG IM VARIANTENMANAGEMENT
PROSOZIALES DIENSTLEISTERVERHALTEN IM KUNDENKONTAKT (PB)
PSYCHOLOGY OF GIFT-GIVING
SERVICE QUALITY AND MANAGEMENT (PB)
SERVICEORIENTIERUNG IM UNTERNEHMEN (HB)
SERVICES SCIENCE (HB)
SERVICES SCIENCE (PB)
WERTSCHOPFUNGSPROZESSE BEI DIENSTLEISTUNGEN (PB)

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