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Item Details
| Title:
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DELIVERING KNOCK YOUR SOCKS OFF SERVICE
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| By: |
Kristin J. Anderson, Ron Zemke, John Bush (Illus) |
| Format: |
Paperback |
| List price:
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£11.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
081440765X |
| ISBN 13: |
9780814407653 |
| Publisher: |
AMACOM |
| Pub. date: |
18 November, 2002 |
| Edition: |
3rd Revised edition |
| Pages: |
176 |
| Language: |
English, Multiple languages |
| Description: |
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush. |
| Synopsis: |
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush. |
| Illustrations: |
cartoons |
| Publication: |
US |
| Imprint: |
Amacom |
| Returns: |
Non-returnable |
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