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Item Details
| Title:
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GREAT CUSTOMER SERVICE ON THE TELEPHONE
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| By: |
Kristin J. Anderson |
| Format: |
Paperback |
| List price:
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£6.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
081447795X |
| ISBN 13: |
9780814477953 |
| Publisher: |
AMACOM |
| Pub. date: |
7 January, 1986 |
| Series: |
The WorkSmart series |
| Pages: |
112 |
| Language: |
English, Multiple languages |
| Description: |
Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness. |
| Synopsis: |
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those "endless" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service. |
| Illustrations: |
black & white illustrations |
| Publication: |
US |
| Imprint: |
Amacom |
| Returns: |
Non-returnable |
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