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Item Details
Title: IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT
A COMPREHENSIVE TRAINING PROGRAM
By: Erdener Kaynak, Rolf E. Rogers
Format: Hardback

List price: £145.00
Our price: £140.65
Discount:
3% off
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ISBN 10: 156024996X
ISBN 13: 9781560249962
Availability: Reprinting. This item may be subject to delays or cancellation.
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Stock: Currently 0 available
Publisher: TAYLOR & FRANCIS INC
Pub. date: 19 January, 1996
Pages: 117
Synopsis: Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works. Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming's 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization's unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience.The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher. Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.
Illustrations: illustrations
Publication: US
Imprint: Haworth Press Inc
Returns: Returnable
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